We want you to be completely satisfied with your purchase! To ensure a smooth replacement process in the rare event you encounter an issue, please review our 7-day replacement policy below.

 Eligibility for Replacement.

You are eligible for a replacement within 7 days of product delivery if:

• The product received is damaged or defective.

• The product received is different from what you ordered.

 How to Initiate a Replacement.

To initiate a replacement, you must provide a clear, unedited video that meets the following criteria:

1.  Continuous Unboxing & Testing: The video must show the entire process from the unopened package to the testing of the product. There should be no pauses, cuts, or edits in the video.

2.  Clear Packaging View: Begin the video by clearly showing the unopened package with the shipping label visible.

3.  Uninterrupted Unboxing: Continue the video as you open the package and remove the product.

4.  Immediate Product Testing: Immediately after unboxing, proceed to test the product within the same continuous video. This includes:

o    Connecting the lights to a power source (e.g., car battery, power supply).

o    Demonstrating the functionality of the lights (e.g., turning them on/off, showing different modes if applicable).

o    Clearly showing any damage or defect if that is the reason for the replacement request.

5.  Product & Packaging Visibility: Ensure the product and its original packaging are clearly visible throughout the relevant parts of the video.

 Submitting Your Request.

Once you have recorded the video, please follow these steps:

1.  Contact Us: Reach out to us within 7 days of delivery via WhatsApp.

2.  Provide Order Details: Include your order Date and a brief description of the issue.

3.  Share the Video: Attach or provide a link to your unedited unboxing and testing video.

 Replacement Process.

Upon receiving your video and request, our team will review it. If your request is eligible for a replacement:

1.  Return Shipment: The buyer must then send the original lights back to us. We will provide you with instructions on how and where to ship the product.

2.  Product Inspection: Once we receive the returned lights, our team will conduct a thorough inspection to verify the issue.

3.  New Product Shipment: After successful inspection and verification, we will then ship the fresh replacement lights to you.

 Important Notes.

• No Video, No Replacement: We will be unable to process any replacement requests without the required continuous unboxing and testing video. This policy helps us accurately assess the product's condition upon arrival and prevent fraudulent claims.

• Original Condition: The product must be returned in its original condition, with all packaging, accessories, and documentation.

• Shipping Costs: Customers are responsible for shipping costs of returning the original product.

• Exclusions: This policy does not cover damage caused by improper installation, misuse, accidents, or normal wear and tear.